Shop Policy

Thank you for purchasing from PortaKeeper.  

Our policy is that once a product has shipped, the product cannot be returned.  Please read all disclaimers as to product fitment, color, etc prior to purchasing.  If you have any questions about compatibility, please email prior to purchasing, as we will not accept a return.  PortaKeeper is not responsible for incomplete or incorrect addresses, and the order will be considered closed once shipped.

All sales are final for all products, no returns or refunds will be granted for any reason.  If a product is damaged in transit, please reach out immediately with photos of the damaged product.  The product will be replaced, but no further refund will be granted.

We will not exchange products if you change color option, etc at a later date.  All sales are final. 

While 3M command strips adhere to the majority of surfaces, if your surface is not compatible with 3M command strips, PortaKeeper will not be held responsible for incompatibility or any damage that may occur.

A note for international customers. Shipping can typically be quite slow. Certain countries are also restricting new shipments. Please inquire if you have questions. Very rarely a product does not make it to the desired location, even if very delayed. We will refund you for the product only if it is returned to us, we will not refund shipping costs. We will no longer ship to Saudi Arabia, Israel or Ukraine due to customs rejecting our packages. Shipping should not require any additional payment on your end for customs, but if your country does request a payment for Customs, PortaKeeper will not pay the customs nor will we accept a returned package for refund. Sorry for the inconvenience as this is out of our control.  PortaKeeper reserves the right to cancel any international shipment to countries which have been refusing new shipments from the United States.