A note for international customers. Shipping is typically quite slow. Certain countries are also restricting new shipments. Please inquire if you have questions. Very rarely a product does not make it to the desired location. We will refund you for the product only if it is returned to us, we will not refund shipping costs. We will no longer ship to Saudi Arabia or Ukraine due to customs rejecting our packages. Shipping should not require any additional payment on your end for customs, but if your country does request a payment for Customs, PortaKeeper will not pay the customs nor will we accept a returned package for refund. Sorry for the inconvenience as this is out of our control.